we’re committed to providing premium-grade research products and outstanding customer service to support your work and wellness journey.
Because we operate exclusively online and deal in highly sensitive research compounds, certain return and refund restrictions apply in accordance with industry standards and safety regulations.
All Sales Are Final on Opened or Used Items
Due to the nature of products and the importance of product integrity, we cannot accept returns or issue refunds for products that have been opened, used, or handled—regardless of subjective experiences such as efficacy, strength, or results.
This policy helps us maintain the highest standards of safety, sterility, and quality for all customers.
Return Eligibility
If you received a product that is unopened, unused, and in its original packaging, you may request a return within 30 days of the original purchase date. Approved returns will be eligible for store credit or product exchange only.
To begin a return request, please contact our support team at:
📧 [email protected]
Returns without prior approval will not be accepted.
Shipping & Return Costs
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable, and any refund amount will be credited minus the original shipping fee.
Return packages should be securely packed to avoid damage during transit. Precision Labz is not responsible for items lost or damaged during return shipping.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or with missing items, please notify us within 3 days of delivery at [email protected]. Be sure to include your order number, a description of the issue, and clear photos if applicable.
Once verified, we’ll offer a replacement or store credit.
Lost or Undelivered Orders
If your package was marked “delivered” but you did not receive it, please reach out to us immediately. In the event that an order is never delivered due to a confirmed shipping error, we will issue a full refund or reshipment.
Need Help? We’re here to assist you. For any return, refund, or product support questions, contact us at: 📧 [email protected]